Bugshelf is an unbloated and easy to use issue and bug tracking software, spiced with ajax and tags.
It originates from the needs of The Coding Monkeys and is especially suited for independent software vendors that do release based application development.
We do nightly offsite backups of our servers, keep the OS and servers at the latest patch levels and only use premium hardware with RAID1 mirrored
Bugshelf is securely accessible via encrypted SSL connections.
Yes. If you cancel a paying plan within 30 days of signing up you will not be charged.
You can cancel at any time, but refunds can not be issued after your initial 30 day trial and we do not refund for partial months.
Note that only new accounts are eligible for 30 day free trials — upgrades do not qualify.
Yes. To change your subscription, click on the Plan button once you are logged in and make your changes there.
A new billing cycle will begin immediately.
Please feel free to and tell us your requirements.
If you release a version, every regular user who has filed a bug that affects that version receives an email. The email informs him about the new state of the issue.
To search for tickets use the textfield in the upper right corner of your project view. By default, search uses a combination of all entered keywords. If you for example search for "Ruby Rails", only tickets will show up which contain these keywords in the title or in the description.
You can also use search terms for enhanced searching.
To get quick help simply press the "?" next to the "Search" Button which shows you the complete list of availabel search options.
The search textfield also supports auto completion, simply start typing your search terms and possible values are suggested.
Use all the following search terms like "keyword:value" or combine them "keyword:value keyword2:value 2" to get better search results. Values with spaces must be surrounded with quotation marks.
The search for one explicit Status shows you all tickets with the provided status. Valid states include incoming, open, in_progress, reopened, feedback, resolved and closed.
For example you can use "status:incoming" to get all new incoming issues, or "status:open" to show all open tickets.
If you want to get all issues from a specific type, simply search for:
not-status:open, not-type:bug, not-priority:trivial
Find tickets matching the given tags. To enhance your query enter multiple space separated tags.
You can use common english terms like days, months, years, etc. to search for dates.
Bugshelf does nothing special to your details text - so you don't have to learn some new fancy markup.
In essence the text is displayed equal to the layout you supplied when you entered it - breaks and paragraphs all stay the same.
In addition links and Bugshelf issue IDs (e.g. #BSF-100) are automatically linked and when hovered show a tooltip with more issue details.
The Bugshelf API can be accessed with a secure API-Token.
The token is generated uniquely for every user and shown in the personal settings.
The token allows you to access the API of Bugshelf, for example to change issue states and add comments (e.g. from subversion or mercurial commit hooks in Versionshelf).
In the Bugshelf user management you can setup a special "API User" Account. This account will not appear in the regular Bugshelf workflow, e.g. you can not assign tickets to an API User. The use case is to provide an API User for e.g. your SVN commit hooks from Versionshelf.
Bugshelf provides you the types Bug, Feature, Improvement and Task. These types can not be changed.
We recommend to use Tags to categorize your tickets in more detail.
We accept subscriptions with PayPal. For customers of the european union we offer yearly prepayment as well.
Only Admin Accounts are able to cancel.
As Account owner simply navigate to Plan and click "Cancel Plan" Link.
If you cancel, all your contents (Issues, Uploads, ...) will be deleted, so be sure to have a backup!